Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

Grievance Officer

Name: Rahul Sharma

Designation: Grievance Officer

Company: TwelveAll Inc.

Address: 123 Tech Park, Sector 5, Bangalore, Karnataka 560001, India

Email: grievance@twelveall.com

Phone: +91 80 1234 5678 (Mon-Fri, 9:00 AM - 6:00 PM IST)

Redressal Mechanism

If you have any grievance or complaint regarding any content on our platform, specifically including copyright infringement, violation of terms of use, or privacy violations, you may contact our Grievance Officer.

We will acknowledge the receipt of your complaint within 48 hours.
We will dispose of the complaint within 1 month from the date of receipt.
Please include the specific URL(s) of the content in question and a detailed description of your grievance.

Nodal Officer

For coordination with law enforcement agencies:

Email: nodal@twelveall.com